FAQ

General Order Questions

I have a question about an order or product. Who do I contact?

Please contact us at contact@shop.ouramericainitiative.com. Get in touch with us Monday-Friday from 9am-5pm EST - we work hard to get back to everyone within 24-48 hours!

Can I call you with a question?

We do not offer phone support - please send us an e-mail with your question(s).

Help! I ordered the wrong size. Can I change the size before it ships?

We are unable to change sizing once the order is placed. If you’d like a different size, we can cancel/refund your current order and you will need to place a new one as long as the order has not shipped.

Please e-mail contact@shop.ouramericainitiative.com with the subject line “Cancel Order” and include your order number in the subject line as well.

I want to purchase an item but I don’t see my size. Can you print just one in my size?

All sizes currently offered will be listed on the webstore. Unfortunately, we are unable to offer additional sizes at this time.

Shipping

How long does it take for my order to ship?

We make every effort to get your order to you as quickly as possible. Most orders ship in 2-3 business days from when order was placed. We ship Monday through Friday, excluding holidays. Sometimes, during high volume season(s), orders may take longer to process. Once your order has shipped, you will receive a shipment confirmation e-mail with tracking. Please allow 1 business day for the tracking to update.

What shipping carriers do you use?

All orders will be shipped via UPS with final delivery made by USPS.

Do you offer expedited shipping options?

We do offer USPS Priority shipping which will arrive in 2-3 days. Orders placed before 12PM EST (business days only) are shipped out the same day; orders placed after 12PM EST are shipped the next day. Most Priority orders ship within 1 business day after the order is placed.

Can I change my shipping address?

If your order has not yet been shipped, we will make every effort to change it! Please send an e-mail to contact@shop.ouramericainitiative.com as soon as possible with the subject line “Change Shipping Address” to inquire about changing your shipping address. Please make sure to include your order number for faster service.

When will my backordered item ship?

Although we try to have as much stock on hand as possible, occasionally an item will be out of stock. You can expect the item to ship out within 3-4 weeks of order placement (unless the expected date is listed on the item page). We will contact you via e-mail as soon as possible to notify you that your item is backordered.

Tracking

When will I receive my order?

We make every effort to get your order to you as quickly as possible. Once shipped, most domestic orders will arrive in 4-7 business days for standard delivery.

How can I track my order?

We will send you a tracking number directly to the e-mail address you used upon placing your order. The e-mail with the tracking number is separate from your order confirmation e-mail and you will receive it once the order has been shipped.

My tracking status has not updated. What’s going on with my order?

UPS tracking updates are not always updated in real time. Please keep checking your tracking status for one week and you should start to see updates! After one week, if you don’t see an update please send us an e-mail with the subject line “Tracking Inquiry” to contact@shop.ouramericainitiative.com.

Returns/Exchanges/Cancellations

Can I return/exchange an item?

Our America Initiative thanks you for your generous support and donations. Because we create our campaign plans based off of the donations we receive we do not offer any refunds for those donations. Once again, we thank you for your support. If you have any questions you may send your email to: contact@shop.ouramericainitiative.com.

Returns & Exchanges

We do not accept returns, but we can replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@shop.ouramericainitiative.com and send your item to:

Returns
4630 S. Kirkman Rd PRM 362
Orlando, Florida 32811

How can I cancel my order?

As long as your order has not shipped, we can cancel your order. Please send an e-mail to contact@shop.ouramericainitiative.com with the subject line “Cancel Order” and include your order # in the subject line. Refunds are transferred back to the original form of payment and will be processed within 48-72 hours of cancellation notification.